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Position title: Front of House Manager
Department: Hospitality
Description: na
Reports to: Hospitality Manager (Lv2)
IUCN Level Job: LEVEL 2 - MIDDLE MANAGER ?
IUCN Recommended position: Yes
Front of House Manager skills:
| IUCN Code | Competence Statement | Category Name |
|---|---|---|
ADR 2.1 |
Prepare analytical and technical reports and assessments. | Administrative documentation and reporting |
ADR 2.2 |
Prepare formal reports of activities and projects. | Administrative documentation and reporting |
ADR 2.3 |
Contribute to and document meetings. | Administrative documentation and reporting |
APC 02 |
Address complex problems. | Advanced Personal Competences |
APC 03 |
Make effective decisions. | Advanced Personal Competences |
APC 05 |
Work effectively under pressure. | Advanced Personal Competences |
APC 06 |
Make best use of limited resources. | Advanced Personal Competences |
APC 08 |
Demonstrate commitment to transparency and participation. | Advanced Personal Competences |
APC 09 |
Enable and encourage team work. | Advanced Personal Competences |
APC 10 |
Support and encourage individuals. | Advanced Personal Competences |
AWA 2.1 |
Plan lead and report on interpretive awareness and educational programmes. | Awareness and Education |
CAC 2.1 |
Demonstrate effective interpersonal communication. | Communication and Collaboration |
CAC 2.2 |
Make effective verbal presentations | Communication and Collaboration |
CAC 2.3 |
Communicate effectively in writing. | Communication and Collaboration |
CAC 2.5 |
Provide mentoring and guidance for colleagues and supervised staff. | Communication and Collaboration |
COM 2.1 |
Maintain productive and equitable working relationships with local communities and indigenous peoples. | Local communities and cultures |
FLD 2.1 |
Plan lead and report on field excursions and activities. | Field Craft and Site Maintenance |
FLD 2.4 |
Plan lead and report on search and rescue and emergency response. | Field Craft and Site Maintenance |
FLD 2.6 |
Plan, lead and report on fire prevention and control activities | Field Craft and Site Maintenance |
FPC 01 |
Demonstrate a positive personal attitude to work. | Foundation Personal Competences |
FPC 02 |
Work in compliance with instructions briefings laws regulations and procedures. | Foundation Personal Competences |
FPC 03 |
Demonstrate a flexible and adaptable approach to work. | Foundation Personal Competences |
FPC 04 |
Maintain good relations with others in the workplace. | Foundation Personal Competences |
FPC 05 |
Communicate effectively verbally. | Foundation Personal Competences |
FPC 06 |
Demonstrate basic literacy (reading and writing). | Foundation Personal Competences |
FPC 07 |
Demonstrate basic numeracy. | Foundation Personal Competences |
FPC 08 |
Demonstrate awareness of and sensitivity to cultural ethnic gender and ability issues. | Foundation Personal Competences |
FPC 09 |
Maintain good practice for security safety and environmental protection in the work place and in the field. | Foundation Personal Competences |
FPC 10 |
Avoid prevent and report dishonest and/or illegal practices. | Foundation Personal Competences |
FPC 11 |
Maintain personal health hygiene and fitness. | Foundation Personal Competences |
FPC 12 |
Communicate in other languages and/or dialects. | Foundation Personal Competences |
FRM 2.1 |
Keep books accounts and inventory records. | Financial and Physical Resources |
FRM 2.2 |
Prepare reports on finances and assets. | Financial and Physical Resources |
FRM 2.3 |
Manage cash and cash transactions. | Financial and Physical Resources |
FRM 2.5 |
Identify costs and material requirements for work activities. | Financial and Physical Resources |
HRM 2.1 |
Prepare work plans and monitor their implementation. | Human Resources |
HRM 2.2 |
Supervise motivate and evaluate performance of individuals and teams. | Human Resources |
HRM 2.3 |
Identify causes of poor performance and workplace conflicts and recommend appropriate actions. | Human Resources |
TEC 2.1 |
Operate and maintain computers for advanced functions. | Technology |
TEC 2.2 |
Use online technology for advanced functions. | Technology |
TRP 1.1 |
Welcome assist and regulate visitors on site. | Tourism recreation and public use |
TRP 1.2 |
Respond to emergencies and accidents to visitors. | Tourism recreation and public use |
TRP 2.1 |
Manage visitation and use of facilities. | Tourism recreation and public use |
TRP 2.2 |
Manage needs and behaviour of visitors. | Tourism recreation and public use |
TRP 2.6 |
Manage visitor accommodation. | Tourism recreation and public use |
TRP 2.8 |
Manage sales activities and retail outlets. | Tourism recreation and public use |
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