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Manage needs and behaviour of visitors.
Regulations and codes of conduct of the protected area. Interpersonal skills for dealing with visitors in different situations (see CAC). Emergency response procedures. First aid (see FLD).
Ensuring that visitors are well informed comply with regulations and are well regulated/supervised. Supervising and supporting guides and tourism staff who work directly with visitors. Dealing with problems related to visitors (conflicts emergencies accidents breaches of regulations etc.).