CAC 2.1

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Competence Level

Category name:

Communication and Collaboration

Category code:

CAC

Category function:

Building and using the skills required to communicate and collaborate effectively.

Competence level:

LEVEL 2

Code:

Scope of work:

Management Completing specific and complex technical assignments (according to technical speciality).

Typical function:

MIDDLE MANAGER

Knowledge statement:

Demonstrate effective interpersonal communication.

Knowledge criterion:

A range of communication techniques and their uses. Awareness of different communication approaches required with different groups and individuals.

Performance criterion:

Demonstrating a range of essential skills for effective formal and informal communication with colleagues subordinates stakeholders and partners. Using a range of methods (e.g. face to face listening questioning instructing providing feedback). Using and understanding non-verbal communication.