APC 05

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Competence Level

Category name:

Advanced Personal Competences

Category code:

APC

Category function:

Demonstrating personal skills and behaviours required for effective performance and leadership.

Competence level:

LEVEL 0

Code:

Scope of work:

Completing practical tasks under continuous supervision.

Typical function:

UNSKILLED WORKER

Knowledge statement:

Work effectively under pressure.

Knowledge criterion:

Techniques for analysing and prioritising problems and tasks. Sources of personal support and counselling. Stress management techniques.

Performance criterion:

Demonstrating efficient time management and multi-tasking skills. Prioritising and delegating tasks in order to balance workloads. Persevering in times of difficulty and adversity and remaining calm and in control. Recognising the signs of stress and burnout (in oneself and others). Adopting measures for dealing with/reducing personal stress.