FPC 05

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Competence Level

Category name:

Foundation Personal Competences

Category code:

FPC

Category function:

Demonstrating fundamental personal skills and behaviours required for day-to-day protected area work.

Competence level:

LEVEL 0

Code:

Scope of work:

Completing practical tasks under continuous supervision.

Typical function:

UNSKILLED WORKER

Knowledge statement:

Communicate effectively verbally.

Knowledge criterion:

Techniques and approaches for respectful clear and effective interpersonal communication. Awareness of different communication approaches required with different groups and individuals. See also CAC.

Performance criterion:

Providing clear correct and appropriate person to person information explanations instructions and responses. Demonstrating ability to listen and absorb communication from others. Demonstrating awareness of non-verbal aspects (body language modes of expression etc.).