HRM 2.3

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Category

Competence Level

Category name:

Human Resources

Category code:

HRM

Category function:

Establishing an adequate competent well managed and supported work force for protected areas.

Competence level:

LEVEL 2

Code:

2

Scope of work:

Management Completing specific and complex technical assignments (according to technical speciality).

Typical function:

MIDDLE MANAGER

Knowledge statement:

Identify causes of poor performance and workplace conflicts and recommend appropriate actions.

Knowledge criterion:

Communication techniques for listening and providing feedback. Conflict resolution techniques. Personnel procedures of the PA.

Performance criterion:

Identifying reasons for substandard performance by individuals and teams. Identifying causes of workplace conflict. Taking steps to rectify issues. Providing reports to senior management and initiating formal procedures if required.