APC 10

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Competence Level

Category name:

Advanced Personal Competences

Category code:

APC

Category function:

Demonstrating personal skills and behaviours required for effective performance and leadership.

Competence level:

LEVEL 0

Code:

Scope of work:

Completing practical tasks under continuous supervision.

Typical function:

UNSKILLED WORKER

Knowledge statement:

Support and encourage individuals.

Knowledge criterion:

Principles and practice of supervisory management. Principles and practice of professional and personal counselling.

Performance criterion:

Listening to others and providing constructive advice and criticism. Supporting colleagues and staff in times of stress and difficulty. Delegating tasks to people with the appropriate skills. Providing mentoring and coaching support and encouraging others to learn and develop.