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Position title: Receptionist
Department: Hospitality
Description: na
Reports to: Front of House Manager (Lv2)
IUCN Level Job: LEVEL 1 - SKILLED WORKER ?
IUCN Recommended position: Yes
Receptionist skills:
| IUCN Code | Competence Statement | Category Name |
|---|---|---|
FLD 1.3 |
Follow good safety and environmental practice in the field and the work place. | Field Craft and Site Maintenance |
FLD 1.4 |
Safely use and maintain hand tools and equipment. | Field Craft and Site Maintenance |
FLD 1.9 |
Conduct first aid and provide appropriate responses in accidents and emergencies. | Field Craft and Site Maintenance |
FPC 01 |
Demonstrate a positive personal attitude to work. | Foundation Personal Competences |
FPC 02 |
Work in compliance with instructions briefings laws regulations and procedures. | Foundation Personal Competences |
FPC 03 |
Demonstrate a flexible and adaptable approach to work. | Foundation Personal Competences |
FPC 04 |
Maintain good relations with others in the workplace. | Foundation Personal Competences |
FPC 05 |
Communicate effectively verbally. | Foundation Personal Competences |
FPC 06 |
Demonstrate basic literacy (reading and writing). | Foundation Personal Competences |
FPC 07 |
Demonstrate basic numeracy. | Foundation Personal Competences |
FPC 08 |
Demonstrate awareness of and sensitivity to cultural ethnic gender and ability issues. | Foundation Personal Competences |
FPC 09 |
Maintain good practice for security safety and environmental protection in the work place and in the field. | Foundation Personal Competences |
FPC 10 |
Avoid prevent and report dishonest and/or illegal practices. | Foundation Personal Competences |
FPC 11 |
Maintain personal health hygiene and fitness. | Foundation Personal Competences |
FPC 12 |
Communicate in other languages and/or dialects. | Foundation Personal Competences |
HRM 1.2 |
Maintain and submit records of work activities. | Human Resources |
TRP 1.1 |
Welcome assist and regulate visitors on site. | Tourism recreation and public use |
TRP 1.2 |
Respond to emergencies and accidents to visitors. | Tourism recreation and public use |
TRP 2.8 |
Manage sales activities and retail outlets. | Tourism recreation and public use |
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Courses: