TRP 3.4

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Competence Level

Category name:

Tourism recreation and public use

Category code:

TRP

Category function:

Providing environmentally and economically sustainable tourism and recreation opportunities in and around protected areas.

Competence level:

LEVEL 3

Code:

Scope of work:

Direction and management of medium sized organisations.

Typical function:

SENIOR MANAGER

Knowledge statement:

Ensure that visitors have safe well-managed informative and enjoyable visits.

Knowledge criterion:

Relevant legislation. Principles and practices of visitor management. Safety and security hazards and of risk reduction approaches. Visitor survey approaches and techniques. Competence requirements of public use management personnel.

Performance criterion:

Assuring the quality of the visitor experience and a high standard of visitor management by personnel concessionaires and service providers. Ensuring safety security and compliance with regulations of visitors personnel and service providers. Introducing safety standards and codes of conduct for visitors staff and service providers and for hazardous activities. Ensuring that personnel/service providers are adequately trained and competent. Ensuring collection and reporting of feedback and data about public use.