LAR 1.9

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Category

Competence Level

Category name:

Upholding laws and regulations

Category code:

LAR

Category function:

Ensuring that laws regulations and rights affecting protected areas and biodiversity are upheld.

Competence level:

LEVEL 1

Code:

1

Scope of work:

Completing specific and sometimes complex tasks and assignments under regular supervision.

Typical function:

SKILLED WORKER

Knowledge statement:

Respond correctly to non-violent disputes and confrontations.

Knowledge criterion:

Laws and rights affecting the PA resources users and stakeholders and PA personnel. Conflict avoidance and reduction techniques. Relevant standard operating procedures.

Performance criterion:

Using a range of non-violent legal and ethical techniques for avoiding conflict and defusing hostile situations (e.g. dealing with disputes threats non-cooperation or intimidation). Techniques may include: using correct language using and reading body language showing good listening skills providing clear and consistent responses staying calm under provocation and knowing when to withdraw and when to summon assistance. Following instructions and standard operating procedures in threatening situations.