CAC 1.3

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Competence Level

Category name:

Communication and Collaboration

Category code:

CAC

Category function:

Building and using the skills required to communicate and collaborate effectively.

Competence level:

LEVEL 1

Code:

Scope of work:

Completing specific and sometimes complex tasks and assignments under regular supervision.

Typical function:

SKILLED WORKER

Knowledge statement:

Use effective communication techniques to avoid and prevent interpersonal conflict.

Knowledge criterion:

Techniques for de-escalating arguments and verbal conflicts and for presenting and defending unpopular positions and arguments. Suitability of techniques to different situations and actors.

Performance criterion:

Using a range of basic techniques to maintain good relations avoid conflict reduce tension resolve arguments and prevent escalation of disputes. Adapting approaches used to different contexts and actors.