CAC 2.6

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Competence Level

Category name:

Communication and Collaboration

Category code:

CAC

Category function:

Building and using the skills required to communicate and collaborate effectively.

Competence level:

LEVEL 2

Code:

Scope of work:

Management Completing specific and complex technical assignments (according to technical speciality).

Typical function:

MIDDLE MANAGER

Knowledge statement:

Identify and address interpersonal conflicts.

Knowledge criterion:

A range of conflict resolution approaches and practical techniques such as negotiation mitigation seeking compromise and win-win solutions etc.

Performance criterion:

Identifying current and potential conflicts and disputes within a protected area organisation with or between stakeholders. Using a range of approaches and methods to prevent/reduce/avoid conflict and identify solutions.