CAC 3.3

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Competence Level

Category name:

Communication and Collaboration

Category code:

CAC

Category function:

Building and using the skills required to communicate and collaborate effectively.

Competence level:

LEVEL 3

Code:

Scope of work:

Direction and management of medium sized organisations.

Typical function:

SENIOR MANAGER

Knowledge statement:

Negotiate agreements and resolve disputes and conflicts.

Knowledge criterion:

A wide range of negotiation approaches (e.g. accommodating avoiding collaborating competing compromising). A wide range of conflict resolution approaches such as negotiation mediation arbitration and adjudication.

Performance criterion:

Using a range of techniques for enabling equitable agreements and for resolving major conflicts with/between stakeholders and partners or within the organisation. Ensuring documentation and formalisation of agreements and resolutions.